RA
Rae A
1 reviews | Active since Oct 2024
24 Jan 2025, 16:50
Claims
I have two claims I need to resolve
First one is on the 21 of March last year I went to a network specialist and I am now liable for a short fall for Dr BM Boesack I called the call center many times and they said I need to prove I had no waiting period which I didn’t have but they can’t prove it because it’s new administrators this year I want to know isn’t the dr supposed to have been paid up to the scheme rate and I’m not liable for a shortfall On the approved letter and authorization letter I received it showed no short fall
I can’t understand how Bonitas can’t have the communication on file It doesn’t allow me log in online where I used to view all my claims and information
Please assist
Helpful (0)
Replies (4)0
Replies (4)RA
Rae A's updateReviewer Update
24 Jan 2025, 16:55I have the proof I had no waiting period but I can’t understand what’s going on
I had to pay 400 to the dr even though Bonitas stated no co payments and now I apparently owe 1030 because it shortpaid but was told you guys pay up to the scheme rate and I don’t pay the shortfall
It’s either the dr is mistakenly charging or you guys made a mistake and need to settle
I had to pay 400 to the dr even though Bonitas stated no co payments and now I apparently owe 1030 because it shortpaid but was told you guys pay up to the scheme rate and I don’t pay the shortfall
It’s either the dr is mistakenly charging or you guys made a mistake and need to settle
RA
Rae A's update24 Jan 2025, 16:55
Reviewer Update
I have the proof I had no waiting period but I can’t understand what’s going on
I had to pay 400 to the dr even though Bonitas stated no co payments and now I apparently owe 1030 because it shortpaid but was told you guys pay up to the scheme rate and I don’t pay the shortfall
It’s either the dr is mistakenly charging or you guys made a mistake and need to settle
I had to pay 400 to the dr even though Bonitas stated no co payments and now I apparently owe 1030 because it shortpaid but was told you guys pay up to the scheme rate and I don’t pay the shortfall
It’s either the dr is mistakenly charging or you guys made a mistake and need to settle
Bonitas Medical Fund's replyOfficial
24 Jan 2025, 17:21Hello Rae A Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply24 Jan 2025, 17:21
Official
Hello Rae A Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
27 Jan 2025, 11:49Hello Rae A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply27 Jan 2025, 11:49
Official
Hello Rae A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
06 Feb 2025, 17:20Hello Rae A
Thank you for submitting a comment to us through hellopeter.
According to the email communication from our Boncap department, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication from our Boncap department, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply06 Feb 2025, 17:20
Official
Hello Rae A
Thank you for submitting a comment to us through hellopeter.
According to the email communication from our Boncap department, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication from our Boncap department, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team