Claim still missing after 3 weeks

<p>I submitted a claim to Bonitas on 27 January 2017. The turnaround time for claims is meant to be 5 working days, but there is no sign of my claim! I have followed up numerous times with Bonitas, to no avail. as each person I speak to seems to have no idea what's going on. At most, I am promised that they will follow up, but I am still waiting..... I have numerous reference numbers for contact made with Bonitas, and again phoned today at around 10:20AM, where an Agent promised me that a Team Leader would phone me back shortly. Lo and behold, that has not happened! Will Bonitas accept it if I wait 3 weeks to pay my membership fee??? </p> <p> </p> <p>Sincerely, </p> <p>Disgusted and Fed up</p>