Claim rejected due to changes and no communication to members and practioners

Apparently the Bonitas Medical aid Boncap plan is no longer part of Medscheme and is now part of PHA. This change impacts on current medical aid members. The inconvenience caused to my parents who are pensioners is nothing but pathetic from this fund. They claim to have communicated changes yet the network practioners are also not aware of the changes and have not been informed of how to process claims. From 2024 Bonitas failed to communicate effectively with their members. The income verification process was merely a **** to get extra funds from unsuspecting member like my parents who are aged 74 and 67. No communication or forms were forwarded to them yet bonitas indicates communication was done via SMS. Since when does SMS have pdf attachment links. In December 2024 my parents were in panic because Medscheme sent out a notice indicating their membership was cancelled. Yesterday 08/01/2025 my parents went for their annual medical check up only to be told that according to Bonitas their membership was cancelled. After over an hour waiting on the call center to find out what was wrong regarding my parents membership I was informed that the Boncap option is now on PHA. My parents are pensioners and this kind of unnecessary stress is uncalled for. The service from Bonitas is pathetic and I will advise many people to stay away after all South Africa is not limited to options for medical aid. Bonitas has now ventured on the route to ***** from the elderly with no concern of providing a hassle free service that members can have peace of mind