Claim rejected due to authorisation number not obtained.

***. My mother ran out of her eye drops. These eye drops are not available over the counter and requires a Dr's prescription. She then consultated a Dr at Umtata whereby she got prescription. When the Dr submitted the claim to Boncap, the claim was rejected due to the fact that an authorisation number was not obtained. I followed up with the medical aid and explained the situation and requested the authorisation number. The request was also rejected and told to make arrangements with the Dr and pay the amount of R2 139.93.