Claim rejected
Highly disappointed with BonCap service. I called on the 9th Dec 2024 requesting authorisation for a follow up consultation with my oncologist. I was given a treatment number. Upon claiming from BonCap, I received an email from Gora Sheik stating that service not authorised. I responded to the email, haven't received any update. Called the new BonCap hotline, I was in the queue for over an hour. Called numerous times to no avail. Called today to leave a message for a call back after hours, the voicemail is full. New service provided by PHA is not up to standard!
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
24 Jan 2025, 10:43 Hello Thabiso
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply24 Jan 2025, 10:43
Official
Hello Thabiso
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
's updateReviewer Update
12 Feb 2025, 14:49Thank you to Phumzile Mokhethi for picking up the error on BonCaps side and rectifying it. Received my claim. Although I'm still not satisfied with the new service provider on behalf of BonCap, PHA, one waits for over 30min just to speak to a consultant, the website has minimal information, one can't check which hospitals, GP's etc that are covered under the BonCap plan. It feels like we are Bonitas' unloved step children. The app is useless, doesn't pick up ones membership number. One has to climb a mountain just to get an answer.
's update12 Feb 2025, 14:49
Reviewer Update
Thank you to Phumzile Mokhethi for picking up the error on BonCaps side and rectifying it. Received my claim. Although I'm still not satisfied with the new service provider on behalf of BonCap, PHA, one waits for over 30min just to speak to a consultant, the website has minimal information, one can't check which hospitals, GP's etc that are covered under the BonCap plan. It feels like we are Bonitas' unloved step children. The app is useless, doesn't pick up ones membership number. One has to climb a mountain just to get an answer.