Claim processed incorrectly

<p>Today I am utterly disgusted with Bonitas Medical Aid. My wife had a Welness Extender Assessment done and activated on the 3rd of February 2016. She went for a new Biokineticist Consultation on the 9th of February. The Biokineticist tried to get Bonitas to process the claim, but Bonitas refused to assist in processing it to the Welness extender, and said they will process it to go on the Day-to-day benefits. Then the Biokineticist withdrew the claim, as I told her, before they take it off my day-to-day I would rather pay it cash. I need the day-to-day for medicine as WE DONT HAVE MONEY TO PAY IT out of our pocket. </p> <p> </p> <p>I then started to do correspondance via email with Bonitas regarding the claims. They then confirmed that the welness extender was activated as stated date, and that the claim was processed and to the right division. </p> <p> </p> <p>Guess what...</p> <p> </p> <p>Today I received a confirmation of claims, of R701...</p> <p> </p> <p>R501... was already paid on the 2nd of February out of my Day-to-day benefits, which I wasn't happy about at all...</p> <p> </p> <p>R200 was for the claim I enquired about, and they went and took it now from my day-to-day benefits!!!</p> <p> </p> <p>Now I am left with R30 odd rand for medicine for the rest of the year! </p> <p> </p> <p>BONITAS!!! Tell me, will you pay for my baby's medicine should he fall ill and I don't have enough money? Atleast with R200 odd rand I can still afford to pay an amount on medicine. </p> <p> </p> <p>I need an answer, and I need it ASAP, as it is winter and it's getting cold and nesessary for one to have a backup for medicine. I pay enough every month on Medical Aid...not to be done in by incompetant people. </p> <p> </p> <p>Get my R200 claim reversed! And send me confirmation! I will go and pay it cash whenever I have cash. </p> <p> </p> <p>I' taking you to the ombudsman with all the emails, if I dont get joy from Bonitas.</p>