Claim processed (again) and paid to HCP instead of member, without member authority!!

<p>Query 140217Q4XZHN refers ~ after a hefty reconciliation of my last three month's statements, I notice in January two claims were processed and paid to two HCP's (Botha R2850 & Mignon Botes R1750), without my authority. When I ask for information and the correspondence on how and why the claims were processed and paid to the HCP's (when I already paid the HCP's in October and submitted claims for my refund in December 2016!), I get told that Bonitas cannot supply me with that correspondence. However, Bonitas processed these claims and paid it fully from my savings to the HCP's (again)! I'm upset as I only have 50% savings left for the year! I'm the client but it seems the HCP's are more important. I never had any issues with Bonitas until now, but I'm currently questioning their integrity (as well as that of the HCP's involved). This is a serious matter! Please give it the attention it deserves and take responsibility for your mess-up!! Treating your customer fairly goes a long way... If you haven't noticed, this is a complaint and you should never let the sun set on a complaint.</p>