Claim not processed

I am very dissapointed at the way Bonitas has handled my claim. I lodged the claim on the 17/02/2016 and I have never been called to be told why my claim has been rejected, when I called myself i was told that the ICD10 code on the invoice is wrong. I went back to have it corrected but still my claim is rejected and i have not been called about this once again.<br> <br> Why must it be a hassle to be given my money back? I am the only member on my medical aid and hardly go the doctor.<br>