Claim not paid for the LATE main member

Item: Bonitas Medical Fund
Rating: 1
Author: priyanka D

Main dependant demised on the 31/03/2021 in the Emergency Department. Claim not paid to the treating doctor. Attempted to get auth a month later...no communication from the scheme that auth still needed to be done. Contacted the fund, consultant advised that payment will be made. But, still declined payment to the service provider. 4 years of uninterupted claims or hospital admissions but no remorse for the late main member.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

03 May 2021, 13:54

Hello priyanka,

Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards
Bonitas Team

Bonitas Medical Fund's reply03 May 2021, 13:54

Official

Hello priyanka,

Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards
Bonitas Team

Bonitas Medical Fund's replyOfficial

12 May 2021, 13:19

Hello Priyanka,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We also encourage you to take time and revisit your review, it will mean a lot to us.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply12 May 2021, 13:19