Claim not paid and no feedback!!

On 15 January 2015 I phoned the call centre to find out if I have to get authorization to go to a GP for antenatal visits and scans. I was told to get the practice number and tariff code of the scan and phone back (***). When I phoned back (***) with the info I was made to understand that the GP scans will be covered by my radiology benefit which would be R 2 500 pbpa. Surprise surprise when my third scan was not paid due to no available benefits. I phoned the call centre AGAIN on 19 March 2015 and spoke to Shinaaz (***) who told me that she was going to look into the matter and get back to me by the next day at the latest. I am STILL waiting. I am so sick of struggling with Bonitas all the time these days. It feels like suddenly I have to fight every single time. Speaking to the call centre is USELESS as no one ever has an answer (and when they do you apparently get the wrong information!) and you never get phoned back.