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shameer B

1 reviews | Active since Jun 2017

23 Jun 2020, 16:42

Claim not paid

Extremely disappointed and upset about the lack of service and run around from Bonitas for a simple claim. To date I have called 8 times for a claim query and have yet to be paid.. All the information as requested has been provided and at every enquiry there is more that is required. No feedback at all at any point in time is received from them and I have to constantly call to enquire.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply23 Jun 2020, 19:34
Official
Hello shameer B, 

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply30 Jun 2020, 17:15
Official
Hello shameer B,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team