CLAIM NOT PAID

On 28-01-2015 I submitted a claim for new glasses - the company phoned on that day and was advised that there was sufficient savings and an additional optometry amount available so they went ahead and processed the glasses - they are ready and waiting collection. However Bonitas advised that claim was rejected due to insufficient savings available - when I queried this they sent second e-mail to advise that claim was re-sent for processing due to savings being available - then third e-mail advised same as first one savings exhausted/depleted. I cannot understand this as statement even states the amount of savings available for that period. No-one calls you back - you just get these e-mails going back and forth - there is no Managers contact number to contact a person who can help you - different people reply - do they even know what they are doing? do they even look at attached statement? Do they even care??? I need this resolved asap ... How and where did the savings go???? !! This is unacceptable service - seems Bonitas are quick to take your money and up your premiums and slow to assist when needed....