1 reviews | Active since May 2014
***** claim- No Chronic Medication - Again
Once again it has happened.
Every time I renew my 6month script there is delay.
I have not decided to submit my new script this time round and would rather pay a Co payment thatn deal with delays and inadequacies from Marara.
To my surprise, I went to take my new script to the pharmacy to get my Asthma medication, only for the pharmacist to say that there has already been a claim for August.
Shocking.
Marara submitted a claim for my chronic medicine and did not fulfill the script.
I now contact bonitas, they tell me it has escalated and will take 3 to 5 working days.
How does a Asthmatic patient survive 5 working days without their chronic medication, how would they breathe, especially in this weather.
I know ask you Bonitas. Is this the level of service.
For *****ulent claims to just be made and for your paying member to feel the brunt and have to run around.
I need this claim revered tomorrow for the latest so that I can go get my chronic medication at the pharmacy tomorrow.
Please assist.
I look forward to hearing from you.
Below you may see communication from your advisors to me.
I have sent the request to our claims department under reference number 140825Q2YJ68 to have the claim reversed. The turnaround time is 3-5 working days. I am unable to reverse the claim on my end.
I need all services with Marara canceled, claim reversed, and for me to go to a pharmacy to fill my chronic med script.
Please contact me as a matter of urgency.
I need all services with Marara canceled, claim reversed, and for me to go to a pharmacy to fill my chronic med script.
Please contact me as a matter of urgency.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to Marara pharmacy for urgent assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to Marara pharmacy for urgent assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
I now bought R100 to phone Marara.
I am still on hold.
They emailed pharamcicist and I am waiting to speak to pharmacist so they can cancel.
They tell me they put the claim in but didn't have stock.
Why put a claim in with no new script and with no stock.
This is ***** and blatant disregard for the patient health.
I need my medicine tonight, I am struggling to breathe.
What is going on with this medical aid. What happens if I get seriously ill now.
This is people's lives you dealing with!!!
I need a call back from senior management and to have this sorted, I need to go get my meds tonight
I now bought R100 to phone Marara.
I am still on hold.
They emailed pharamcicist and I am waiting to speak to pharmacist so they can cancel.
They tell me they put the claim in but didn't have stock.
Why put a claim in with no new script and with no stock.
This is ***** and blatant disregard for the patient health.
I need my medicine tonight, I am struggling to breathe.
What is going on with this medical aid. What happens if I get seriously ill now.
This is people's lives you dealing with!!!
I need a call back from senior management and to have this sorted, I need to go get my meds tonight
I am stranded. Without being able to get my script filled.
Wow wow wow wow wow.
How does one compensate this.
I am stranded. Without being able to get my script filled.
Wow wow wow wow wow.
How does one compensate this.