FB
Fransi B
1 reviews | Active since Oct 2010
29 Apr 2019, 11:39
Claim keeps being rejected as duplicate.
I had a procedure at the Orthopaedic surgeon for cortisone injections (two different areas). The claim keeps coming back as rejected, claiming it is a duplicate, even though the icd 10 codes clearly show to different areas. I have now logged the claim for the 3rd time and no one seems to be able to assist me, the call centre agents are completely confused. Is there any way to speak to an actual person in the claims department? I know for a fact this is not a duplicate but they keep return it without any communication.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
29 Apr 2019, 12:50Hello fdebeer,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply29 Apr 2019, 12:50
Official
Hello fdebeer,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
FB
Fransi B's updateReviewer Update
02 May 2019, 10:35Response is only for show, still hasn't gotten back to me or done anything to fix or address this problem. No representative contacted me.
FB
Fransi B's update02 May 2019, 10:35
Reviewer Update
Response is only for show, still hasn't gotten back to me or done anything to fix or address this problem. No representative contacted me.
Bonitas Medical Fund's replyOfficial
04 May 2019, 08:03Hello fdebeer,
As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply04 May 2019, 08:03
Official
Hello fdebeer,
As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
As per our email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
20 May 2019, 13:14Hello fdebeer,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply20 May 2019, 13:14
Official
Hello fdebeer,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team