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tT
tessalgo T

1 reviews | Active since Jul 2016

26 Apr 2019, 11:10

CLAIM FOR A GP APPOINTMENT AND TAKEN OFF IN PMB WHICH IT IS SUPPOSED TO BE BUT ALSO ON THE GP BENEFITS TOO.

CLAIM FOR A GP APPOINTMENT AND TAKEN OFF IN PMB WHICH IT IS SUPPOSED TO BE BUT ALSO ON THE GP BENEFITS TOO.

I have sent numerous queries to the Claims Department to refund my GP Benefits for an appointment on the 11 January 2019 for Dr C de Greef, It was taken off from my GP Benefits as well as my PMB and surely I need to be refunded to GP Benefits seemingly it was a PMB. Can someone not see that all it needs to be is refunded into my GP Benefits and kept with the PMB and not constantly resubmitted as a claim and then reversed.

I am now not keen on in June when I need to get a repeat script get taken off my GP Benefits again and PMB.

Please can someone note this and refund me in my GP Benefits.

Thank you

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Apr 2019, 11:32
Official
Hello tessa-livesey-goldblatt.

Thank you for submitting your details to us through Hello Peter. 

Your query is still being investigated and we will keep you updated until the matter has been resolved. 

Kind regards, 
                          
Bonitas Team
tT
tessalgo T's update26 Apr 2019, 11:43
Reviewer Update
Thank you for your quick response as it is appreciated.
Bonitas Medical Fund
Bonitas Medical Fund's reply04 May 2019, 07:24
Official
Hello tessa-livesey-goldblatt, 

Thank you for submitting a comment to us through Hellopeter. 

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. 

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 

We apologise for any inconvenience caused to you. 

Thanks and regards,               

Bonitas Team