Claim

<p>I did a claim on 08/07/2016 for the amount of R570, e-mail from Bonitas</p> <p>From: ********** ********** <br /> Sent: 15 August 2016 11:11 AM<br />To: Christina Willemse<br /> Subject: 120816QWL1ZZ - 120816QWL1ZZ - ********** 0894 [MI ********** 86]</p> <p> Dear Mrs CJ Willemse,<br /> Thank you for your enquiry dated 12/08/2016.<br /> The claim for Dr Faul L J & Associates Medicross, service date 03 and 0407/2016, for an amount of R 571.40, has been processed, the payment is due on the next payment run.<br /> NB: Payment of claims is based on the Scheme Rules and availability of benefits at the time of processing.<br /> We apologize for the delayed response.</p> <p>A follow up has been done on 01/09/2016</p> <p>From: Christina Willemse <br /> Sent: 01 September 2016 11:47 AM<br />To: ********** /> Subject: RE: 120816QWL1ZZ - 120816QWL1ZZ - ********** 0894 [MI ********** 86]</p> <p> Good morning</p> <p> Up until today nothing has been received, can you please investigate for me what is happening on this query, the e-mail below is the last one that has been received on 15/08/2016. . .</p> <p>Still no feedback, follow up again -</p> <p>From: Christina Willemse <br /> Sent: 08 September 2016 10:20 AM<br /> To: ********** ********** /> Subject: FW: 120816QWL1ZZ - 120816QWL1ZZ - ********** 0894 [MI ********** 86]<br />Importance: High</p> <p> Good morning</p> <p>This is unacceptable . . . 2 months has been past – still nothing . . .</p> <p> What should be done to get a response from someone who know how to finalised queries that the client wants feedback on.</p> <p>Still no feedback - follow up again. 16/09/2016 with ********** <p>Good morning</p> <p> Is there someone/somebody that can assist with this query, it seems that no one want’s to assist with this query, a week has been past - and still no feedback . . .</p>