Claim
I wanted to order contact lenses - the lady at Specsavers phoned Bonitas since I said it must be paid by the medical aid. She was told that I did not have funds available so I paid the R900. I sent NUMEROUS queries to Bonitas to find out what happened to my savings since the statement showed R4000+ accumulated savings. They said I should contact PPN because they do the claims, PPN says the available funds are confirmed with the scheme (which makes total sense) SO BONITAS WHY DID I HAVE TO PAY THE CONTACT LENSES WHEN I HAVE SAVINGS AVAILABLE?
Queries: 021019QN9FK1, 260919QN0PPP, 280919QN31L7, 300919QN4NKG
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Replies (2)
Bonitas Medical Fund's replyOfficial
04 Oct 2019, 15:56Hello Roald,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply04 Oct 2019, 15:56
Official
Hello Roald,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
's updateReviewer Update
04 Oct 2019, 16:24I don't really see the concern as addressed but I am not going to spend any more time on this. I also do not want to claim it since I have already paid the invoice. The problem is that the person from bonitas just said that I do not have benefits for contacts, did not ask the amount, tell them to claim so that if it is rejected from the normal savings (which is a BS story in my opinion since it is my savings that have accumulated) the accumulated might be used.
's update04 Oct 2019, 16:24
Reviewer Update
I don't really see the concern as addressed but I am not going to spend any more time on this. I also do not want to claim it since I have already paid the invoice. The problem is that the person from bonitas just said that I do not have benefits for contacts, did not ask the amount, tell them to claim so that if it is rejected from the normal savings (which is a BS story in my opinion since it is my savings that have accumulated) the accumulated might be used.