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cynthia P
1 reviews | Active since Nov 2019
22 May 2024, 14:02
CLAIM
I lodged the claim and sent all the required documents along with a confirmation letter from the bank, requesting that the claim be deposited into my current bank account. Despite this, they said the money was deposited into an account that was closed a long time ago. Different representatives kept asking me to resend the documents, which I did several times. Eventually, I received an email stating the claim was unclear and the case was closed. I wonder why they continued depositing into the old inactive account when I had provided them with the new account details.
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Replies (3)
Bonitas Medical Fund's replyOfficial
22 May 2024, 14:11Hello Cynthia P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply22 May 2024, 14:11
Official
Hello Cynthia P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
22 May 2024, 14:42Hello Cynthia
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply22 May 2024, 14:42
Official
Hello Cynthia
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
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cynthia P's updateReviewer Update
23 May 2024, 14:46This is really poor service. I even sent the screenshot as proof from my sent items. But you sent a form again for changing banking details that was sent 7 times.
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cynthia P's update23 May 2024, 14:46
Reviewer Update
This is really poor service. I even sent the screenshot as proof from my sent items. But you sent a form again for changing banking details that was sent 7 times.