Circus clown service

You chase for claims to be paid out. You need to call all the time to follow up why a claim has not been paid. They come with silly lousy different reasons why they can't refund you, when you correct what they say has been done wrong the first time and resubmit but get the same story again, they decline the resubmitted claim for another new reason and the circus goes on with every new corrected claim. It goes on for a whole month, lengthy calls to Bonitas every 2nd or 3rd day, emails requested by them to be sent almost everyday are sent but zero positive outcome. You explain your frustration everyday to a new consultant, receive different advices, you chase and beg to be redirected to a manager only to be told either they can't redirect you to one or they can't get a hold of one or they can ask for one to call you back but they don't know when that call will be.

Ridiculous service from such a big company that has been around for such a long time. When they debit ones account without hassles or complains its great but when they need to deliver the service absolutely disappointing to say the least.