Chronic PMB-Bipolar mood disorder waiting period of 12 months

Item: Bonitas Medical Fund
Rating: 1
Author: Dee M

I've been with Bonitas for the past 13 years and changed to Hosmed in 2020 as the Bonita's rate became too high for my pocket but I was not happy with Hosmed. I decided to move back to Bonitas in Jan 2020 as I thought they offered the best coverage. To my dismay, Bonitas app**** a 12 month waiting period for a PMB Bipolar mood disorder as my cover with Hosmed was less than 24 months. Bonitas does not care of their clients' well-being!!! Instead I now have to pay the expensive premium as well as paying for my monthly medication and consultations every month!!! In a time like this where people are falling apart because of Covid they refuse coverage. I am so disappointed with Bonitas! If this was for another medical condition I would have understood but playing with the lives of their customers is unacceptable!!!

Helpful (0)

Replies (4)

Bonitas Medical Fund's replyOfficial

13 Jan 2021, 10:44

Hello Dee M,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply13 Jan 2021, 10:44

Official

Hello Dee M,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Dee M's updateReviewer Update

13 Jan 2021, 11:48

How are you investigating if I have not provided you with any of my details?

Dee M's update13 Jan 2021, 11:48

Reviewer Update

How are you investigating if I have not provided you with any of my details?

Bonitas Medical Fund's replyOfficial

13 Jan 2021, 13:29

Hello Dee M,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply13 Jan 2021, 13:29

Official

Hello Dee M,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Dee M's updateReviewer Update

13 Jan 2021, 14:37

I would like to thank Bonitas for the speedy response. My waiting period has been waived and I'm so grateful. Thank you!!!

Dee M's update13 Jan 2021, 14:37

Reviewer Update

I would like to thank Bonitas for the speedy response. My waiting period has been waived and I'm so grateful. Thank you!!!