Chronic meds never delivered on time

I have been having continuous problems with Bonitas medical fund since they started using Marara Pharmacy only as the dispatching pharmacy for chronic medication .Every month for the last three months I have been complaining about medication not being delivered timeiously This month again it is the same problem .I do not have medication for my pressure or diabetes and still waiting for delivery.Bonitas does not allow me to take medications from other pharmacies or I pay 40 percent co payment if I do In case of emergency I am stuck with no medications and yet my subscriptions are taken out every month I did end up buying medication two months ago because I waited three weeks ,made numerous phone calls to bonitas and Marara Pharmacy, sent numerous emails and nothing was done My husband was diagnosed with ckd and has hypertension His script was sent on 3 June I called Marara Pharmacy on 10 June and a lady ,Lorraine said the script needed a copayment which I agreed to pay after medication gets delivered She said she will escalate and send my meds too nut to date nothing came .We both need our meds urgently yet nothing comes I am so frustrated with Bonitas since I pay them and need better service from them I am tired of calling both bonitas and marara pharmacy all the time Its stressful when no one listens I asked to speak to the clinician ,Annie,who told me anytime I call must ask for her after my problems went on hello Peter and Facebook in Feb this year but every time I ask fir her I am being told she's busy and will call back which she never does As a chronic patient paying my subscriptions to a medical aid that does nothing to help the patients is frustrating This is breach of contract I am so utterly stressed as this is an ongoing problem I am having with Marara Pharmacy and Bonitas is of no help I am a govt pensioner and cannot afford the 40 percent extra to pay if I take meds from local pharmacies which bonitas wants me to pay even if meds don't come on time and are urgently needed Its a mess they don't want to sort out with Marara Pharmacy Am frustrated.