P
PETRUS

1 reviews | Active since Dec 2024

04 Dec 2024, 18:28

Chronic medicine

On Primary select - to my disappointment, only limited items are covered as Chronic. Most other, comes from Acute, when acute depleted, to pay cash. This result in dispensing of medication being withheld, due to date of funds does not correspond with their dispensing. This has results that dependant 01 goes without chronic medication up to 10 to 15 days. Resulting paying cash at local pharmacies. To get to an agreement with Pharmacy Direct is impossible. I feel i pay an enormous contribution from hard earned funds, then i have to put up with this saga. PWE Muller. ID ***.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Dec 2024, 08:43
Official
Hello Petrus S

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Dec 2024, 14:50
Official
Hello Petrus  Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team