MDLN
Makomane Dorothea Lawretta Ntsosheng

1 reviews | Active since Dec 2015

06 May 2016, 17:07

chronic Medication still not delivered

I am writing on behalf of my mother again After all the begging to get her chronic medication delivered on time. Pharmacy direct **** and they did not deliver to her as promised. My mother who is a 60 year old pensioner still has not gotten her medication delivered. I do hope this gets resolved with Pharmacy Direct you device a new plan this is unacceptable as you are really playing with peooples lives here.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 May 2016, 08:44
Official

Hello dori0617,

Thank you for submitting a comment to us through Hello Peter.

As per telephonic conversattion between your mother and our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.

Bonitas strives to give best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team