Chronic medication- need some answers?

I have phoned Bonita's and done an enquiry about chronic medication, the lady said that I must send my script to a department, this was done on the 12.08.2024 today is the 16.08 and I did not hear anything, then I called on the 12.08 finding out what's happening because I was out of my Blood pressure tablets and needed to understand what I should do next, the gentleman came across as though he cannot help me and there's nothing he can do to add my medication which I had to read to him to the chronic medication benefit, so what must I do now? Must I just continue paying for this forever out of my pocket, can you not see that this is something I get monthly? why is everything difficult?????