Chronic Medication loaded as Acute and Call Centre really falling apart

How long must my wife try communicating via call centre and on email to address Chronic Medication that was incorrectly loaded as Acute BY YOU!! Call Centre really falling apart - you hold for a long time and then get cut off - and emails are not read properly by BONITAS. And re chronic medication for glaucoma... the cheapy, *******y, inadequate formulary drops are not good enough and the Ophthalmologist says we had better get proper drops or blindness is coming fast. So much for medical aids that care. Why do I stay with Bonitas? Let me think.....