Chronic medication delivery

<p>My parents – 88 and 85 years old are both on chronic medication for life threatening disease. Bonitas insist on using Pharmacy Direct to dispense medication. The last claim for their chronic medication was submitted to Bonitas on 28 April 2017. As of today – 10 May 2017 – the medication has not yet been delivered. They both had ran out of their medication now – which must be taken daily. It is impossible to get hold of anyone at Pharmacy Direct. They do not answer their phones (my record of holding the line was 32 minutes after which I eventually gave up) and if you happen to get through the line gets dropped. However, it is then recorded that your query has been dealt with. Really!!! After numerous attempts, I eventually got hold of someone in accounts who said medication will be delivered Monday 8 May, latest Tuesday 9 May. Well guess what, I am still waiting for it. </p> <p>After again spending another hour on the phone today I got throught to a very helpful Rowenda (after my first call was dropped by the agent). Apparantly the parcel went out on Monday but the driver returned it. This is diabetic medication which has to be kept cold. What I also discovered is that my Mom's medication was never issued, for no reason what so ever. I now have another promise date - tomorrow. If I had a penny for each time Pharamcy Drirect has told me medication will be delivered tomorrow, I would have been rich enough to buy Pharmacy Direct.</p> <p>This is unacceptable – you are playing with the wellbeing of sick, old and fragile people.</p>