YV
Yusuf V
1 reviews | Active since Mar 2009
17 Aug 2021, 09:57
Chronic Medication
After spending substantial time and money on phone calls to get my mum registered for Chronic Medication , we are now going round in circles to get her medication from Med Express who cannot confirm or give us an update on the delivery of her medication, which led us to purchase her medication on our own. Med Xpress was appointed by Bonitas and not by the paying medical aid member. Note if this is not resolved within 48 Hours a formal complaint will be lodged with the The council for medical schemes
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Replies (2)
Bonitas Medical Fund's replyOfficial
17 Aug 2021, 10:07Hello Yusuf V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply17 Aug 2021, 10:07
Official
Hello Yusuf V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
YV
Yusuf V's updateReviewer Update
07 Sept 2021, 10:35Received a call from from Lyrishia from Pharmacy Direct who resolved the issue of non/late delivery, however she did commit to confirm if the medication we had purchased due to late delivery could be refunded. I've send emails and follow up emails with no replies , seems that the only communication channel to resolve concerns/follow ups is by laying a complaint , once again pathetic
YV
Yusuf V's update07 Sept 2021, 10:35
Reviewer Update
Received a call from from Lyrishia from Pharmacy Direct who resolved the issue of non/late delivery, however she did commit to confirm if the medication we had purchased due to late delivery could be refunded. I've send emails and follow up emails with no replies , seems that the only communication channel to resolve concerns/follow ups is by laying a complaint , once again pathetic