1 reviews | Active since Mar 2022
Chronic conditions can't just be paused!
We have never had an issue with Bonitas and felt like they gave such amazing service, so much so that we recommended my parents move over from their previous medical scheme.
The absolute shocking service they have received has left me appalled and concerned for my dad's health.
My parents were with their previous medical scheme for over 20 years, in which my dad was put on chronic medication.
When applying for Bonitas, he disclosed his chronic conditions and the various medications he is on. Not only have Bonitas declined his chronic medication (WHICH IS A PMB) but they have now placed him on a 12 month waiting period!!
Chronic conditions can't be paused, do Bonitas not know this?
We have been passed from pillar to post but the actual people we need to speak with (the underwriting department) can only be reached via email. We have yet to receive a response from them after emailing 3 days ago and with my dad's monthly prescription nearing it's end, we are concerned with what next steps will be.
This is completely unacceptable.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Team
Bonitas Team