DJ
Debbie J
1 reviews | Active since Mar 2010
06 Jul 2020, 15:15
CHRONIC CONDITION - WAITING PERIOD
Good day, I received the account for husband`s pathology tests which are on the care plan for his chronice conditions which were not paid by Bonitas. I contacted the call centre via chat on Friday and the agent told me that it was because the service was rendered within the waiting period. I have proof of numerous communication with Bonitas that the waiting period is not applicable to the chronic conditions. The agent at the call centre did not even complete the chat. I am still waiting.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
07 Jul 2020, 08:40Hello Debbie,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply07 Jul 2020, 08:40
Official
Hello Debbie,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
12 Jul 2020, 22:31Hello Debbie,
As per our telephonic conversation your claim has been sent for reversal and reprocessing and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
As per our telephonic conversation your claim has been sent for reversal and reprocessing and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply12 Jul 2020, 22:31
Official
Hello Debbie,
As per our telephonic conversation your claim has been sent for reversal and reprocessing and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
As per our telephonic conversation your claim has been sent for reversal and reprocessing and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 Jul 2020, 08:01Hello Debbie,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply13 Jul 2020, 08:01
Official
Hello Debbie,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team