Chronic Benefit not paid after 7 months

I visited a specialist (cardiologist) in February 2017. In terms of Bonitas rules, if you are designated as a chronic member, you are entitled to an annual check-up with a specialist. I have been designated as a chronic member for 8 years. To date (07 Sept 2017), the specialist has still not been paid.

I have spoken to several consultants, liaise via email to many more and the response is always that the matter will be "elevated" - I have Bonita reference numbers for all of these conversations/communications.

I AM TIRED OF DEALING WITH THE CALL CENTER ON THIS MATTER. I feel like all they are trying to do is wear me down.

On the other hand, a monthly debit order of almost R5000 gets taken off my account every month without any hassle on my side. If I were to hassle them in any way on this payment, they would just suspend all benefits. Somehow, as a customer of the fund, I feel that the power balance is heavily biased in favour of the medical aid.