PK
Portia K
1 reviews | Active since Feb 2012
19 Oct 2023, 10:14
Chemotherapy Authorization
I’m very disappointed with Bonitas, my husband is been on the medical aid for more than 10 years, today he’s in need of chemotherapy and Bonitas can’t approve, we’ve been sent from pillar to post for two weeks now. If anything can happen to my husband, I surely sue Bonitas, he’s been laying in hospital waiting for approval from medical director, and nothing. What is it that I need to do to save my husband 😭😭
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
19 Oct 2023, 10:33 Hello Portia
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply19 Oct 2023, 10:33
Official
Hello Portia
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
PK
Portia K's updateReviewer Update
19 Oct 2023, 10:36Medical aid no: ***
Member name: Andries Hadebe
Member name: Andries Hadebe
PK
Portia K's update19 Oct 2023, 10:36
Reviewer Update
Medical aid no: ***
Member name: Andries Hadebe
Member name: Andries Hadebe
Bonitas Medical Fund's replyOfficial
19 Oct 2023, 10:54Hello Portia
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 Oct 2023, 10:54
Official
Hello Portia
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
PK
Portia K's updateReviewer Update
19 Oct 2023, 11:03Hi Bonitas
It’s been 8days now, every time we call, you promise to investigate. Please can I get feedback today.
It’s been 8days now, every time we call, you promise to investigate. Please can I get feedback today.
PK
Portia K's update19 Oct 2023, 11:03
Reviewer Update
Hi Bonitas
It’s been 8days now, every time we call, you promise to investigate. Please can I get feedback today.
It’s been 8days now, every time we call, you promise to investigate. Please can I get feedback today.
Bonitas Medical Fund's replyOfficial
19 Oct 2023, 11:55Hello Portia
Thank you for submitting the details to us through Hello Peter.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 Oct 2023, 11:55
Official
Hello Portia
Thank you for submitting the details to us through Hello Peter.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
23 Oct 2023, 12:23 Hello Portia Thank you for submitting a comment to us through Hellopeter. According to the email communication and the telephone discussion, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply23 Oct 2023, 12:23
Official
Hello Portia Thank you for submitting a comment to us through Hellopeter. According to the email communication and the telephone discussion, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team