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Thembi H

1 reviews | Active since Jan 2018

07 Jan 2018, 23:17

Chemo patient left stranded by Bonitas - Boncap

I am a Boncap member. 3 times I faxed my income verification docs to Bonitas , and only when I called them they kept saying they did not receive anything. Then in December I sent through the documents. Bonitas did not bother to tell me that I had filled in the incorrect form, I only found out when I called them to check why they had not yet debited my account. I am a chemo patient and have been in and out of hospital. To my greatest surprise I have been advised that Bonitas had tripled my monthly contribution, and yet they have proof that I'm unemployed and very sickly. Kindly assist me with correcting my monthly contribution and re-activating my medical aid as I need to go for radiation treatment this coming week, I have made payment into your account, membership number ********** 9288 .

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Jan 2018, 12:32
Official

Hello ThembiHove,

Thank you for submitting a comment to us through Hello Peter.

We are investigating your query and will provide detailed feedback as soon as the request has been resolved.

Kind regards,

Bonitas Team

TH
Thembi H's update09 Jan 2018, 13:04
Reviewer Update
Thank you. It's very urgent as i'm due for a radiation session this week.
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Jan 2018, 07:35
Official

Hello ThembiHove,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team