Cheap Company

Why force customers to go through PharmacyDirect? I think it is totally unfair to force clients who are on chronic medication to go through a specific supplier, instead of a supplier of their own choice, just to get their medical aid to pay out. Forcing people into situations for Bonitas own business benefit. Please consider distancing yourselves from this terrible company PharmacyDirect. Do you not read the reviews on all of their pages? I have never experienced such appalling customer service in my life. They are actually risking peoples' health with their incompetency.

Another thing with Bonitas is their sales agent promised me when moving from my previous medical aid that one of my chronic medications would be covered. Now when I come to Bonitas, they say they won't cover it because it is too expensive, but the generic does not do the same thing. Very cheap and not looking out for clients' best interest but rather what is least expensive. Don't promise me one thing and then not deliver.