CR
Carien R

1 reviews | Active since Apr 2024

16 Apr 2024, 10:02

Changing of network without notice .

I took my son to a private hospital that we always go to just to find out that they are no longer part of the medical aid network . Then I had to first find out which hospital to take him to next .

2 weeks later again I took him to the doctor we always go to , to get a refferal letter for a specialst . Again found out that the doctor is no longer part of the medical aid network and that the refferal letter is not valid .

All this changing without notice . Now I have to put in another day leave to take him to another doctor with all the cost going with it .

Not acceptable .

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply16 Apr 2024, 11:12
Official
Hello Carien L

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
 
We appreciate your patience while we are resolving this query for you. 
 
 Kind regards
     
Bonitas Team