Change of rules with regards to Specialists

<p>On the 6th of Feb 2017 I took my daughter to Dr V Singata (Paediatrician). Today I got a call from Dr Singata stating that the claim has been rejected due to scheme changes. Now I first have to get a referral letter from a GP before taking my daughter to the doctor. She advised that I contact your line ********** and request for a backdated referral authorization number, now I spoke to a lady that informed me that you guys don't do that and that I would have to pay the account. How is it that I have to first send my sick child to a doctor for a referral letter before taking her to a paediatrician? and who's fault is it that you did not notify the doctors? They did not know about these changes only until after they had claimed from you guys? I find this really absurd and crazy.</p>