1 reviews | Active since May 2016
Change of medical option
So I have mailed my change of options on the 16/11/2017 and 28/11/2017 to ********** AS STATED ON THE FORM!!!! After I mailed the form on the 16/11/2017, a couple of days later I received no feedback and I checked to see what happened to my query and I saw that it was just closed on the bonitas site.. I've then sent them a mail on query@bonitas, where they wanted the date of the mail to follow up.They only came back to me after the closing date and stated I sent the form to the wrong mail and no changes was done. This is not acceptable at all, as I have mailed the forms to the e-mail stated on the form and they only came back to me after the due date has passed. This is totally unacceptable.
Hello phil2370,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello phil2370,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello phil2370,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello phil2370,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team