Change of benefit without authorization

<p>I have no other option but to wright this after Bonitas simply told my advisor this morning after beeing sent around and promises made to assist me with rectifying unautorised premium changes. that I can go to the Ombutsman and Hello Peter.</p> <p> </p> <p>Bonitas Medical Fund</p> <p> </p> <p>Thank you for coming back to me on this.</p> <p> </p> <p>I however should let you know that this is totally unacceptable and I will not just accept a mail that tells me that I will not be refunded.</p> <p> </p> <p>As per communication received from Bonita’s to myself in a telephonic conversation more than a month ago I was told that with the necessary documentation that Bonita’s will do a refund on the additional charges that was put on my monthly contribution without my consent.</p> <p> </p> <p>I was contacted by a gentleman last week that told me that since I used my medical aid for my two daughters who fell sick at the end of March that that I will not be refunded.</p> <p> </p> <p>This is ridiculous as I pay for my medical aid 80% to make sure that I can have my children treated by a doctor when needed. And now to be told that because I used my medical aid that I will not be refunded for a decision Bonita’s made without my consent will not be accepted or left there.</p> <p> </p> <p>I submitted all documentation for the refund in the beginning of March and it was to be refunded from January 2016 to March 2016 and during this time I did not have one claim since me joining this medical aid.</p> <p>The refund claim is because Bonita’s went ahead and increase my monthly charges without my consent and that I will not accept and I am demanding the additional charges to be paid back to me.</p> <p> </p> <p>I have fallen behind on other payments because Bonita’s change my monthly contribution without my consent and I require the additional charges back to catch up on these payments.</p> <p> </p> <p>The fact that I used my medical aid for which I pay every month has no bearing on the claim to be refunded as specially taking into confederation that as a family of four that we had two small claim in 7 months.</p> <p> </p> <p>I would like to request that a manager contact me today to clarify and come to an agreement on the request for refund of these additional charges that went of y account without my consent.</p> <p> </p> <p>I am willing to take this further and contact the Ombudsman on this matter and report the way Bonita’s has handled this matter on Hello Peter.</p> <p> </p> <p>Please understand that I am not a difficult client by no means, but when I am given a run around and unreasonable excuses like this I get my back up.</p> <p> </p> <p>I have supplies everything that was requested from me and I would like to request that Bonita’s relook my claim and the fact that I was told that Bonita’s will refund, this should be on the recordings of conversation between Bonita’s and my financial advisor Mohamed cc’d in this mail the call was on 03/03/2017 Ref Q7MoVT</p>