rR
roromarsh R
1 reviews | Active since Feb 2015
11 Mar 2025, 11:31
Careless medical aid who gambles with their members lives
How can a medical aid gamble with it's members lives?
Bonitas changed our chronic medication delivery from a competent company - Pharmacy Direct to a useless Ma***a Pharmacy.
Why??? Did you check their Hello Peter reviews before you awarded them this pharmacy. Your staff at the call centre (Nyengedzo) mocks us by claiming to escalate our request but in the end nothing is done.
No medication for 3 weeks now with no assitance from Bonitas however we pay medical aid fees every month.
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Replies (1)
Bonitas Medical Fund's replyOfficial
11 Mar 2025, 11:51Hello Jennifer
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply11 Mar 2025, 11:51
Official
Hello Jennifer
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team