Hellopeter
Share Your Experience
NT
Nastassja T

1 reviews | Active since May 2018

11 Oct 2021, 10:33

Can't rate the service because there IS NO SERVICE.

More than 25 emails later and 10 phonecalls. My claim is still not processed. Not ONE PHONE CALL received from Bonitas only an automated email. When phoning I am unable to speak to the team leader because the TEAM LEADER does not take calls. What a circus. Can I mention I haven't claimed from my optical benifit in SIX YEARS. CAN I ALSO MENTION WE HAVE OVER 50K IN OUR SAVINGS. YES. YOU RWAD RIGHT 50K. BONITAS SHOULD PAY R3000 FROM THAT. OH I HAVE NEVER MISSED ONE PAYMENT TO BONITAS. WHAT A ****** DISGRACE. I FEEL LIKE JUST A NUMBER. NO HELP WHATSOEVER. NO SERVICE. NO SYMPATHY. I AM SURE DISCOVERY WOULD HAVE SORTED THIS IN 5 MIN. Oh. And another thing. This has been going on from 31 August 2021. It's almost 2 months later. Forms filled and sent more than 10 times. Sick to my ****** stomach.

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Oct 2021, 11:35
Official
Hello Nastassja T 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have contacted you, however could not reach you.  Kindly reply privately with your membership number to protect your personal information not to be visible on this public forum, we will then investigate your enquiry and assist accordingly. Regards,  Bonitas 
NT
Nastassja T's update11 Oct 2021, 12:38
Reviewer Update
You contacted me? Via email yes. Automated response. Phone me if you want to sort this out. I won't waste one cent again in phoning the no service call center. I will post negative reviews until this is sorted. Hourly.
NT
Nastassja T's update11 Oct 2021, 14:12
Reviewer Update
You have my contact number. It's almost EOB AGAIN. STILL NOT RESOLVED. STILL NO PHONE CALL. STILL NO FEEDBACK. WHAT A DISGRACE. BUT COME MONTH END AND YOUR DEBIT ORDER GOES OFF EVEN BEFORE THE CLOCK STRIKES 12 AT MIDNIGHT.
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Oct 2021, 23:37
Official
Hello Nastassja T 

Thank you for submitting a comment to us through Hellopeter. 
According to our telephonic conversation, we hereby confirm that your concern has been addressed and we will contact you to finalise the matter. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team