Cant rate the service as there is none

So I signed up with Bonitas on their Boncap option.

Received my confirmation letter stating that my benefit date is 1 January 2021. Went to the doctor, only to be informed according to their system I am not active.

I contacted Bonitas and after a couple of tries finally got a response stating that my benefit date is only in April. So I forwarded their initial correspondence to them, got NO reply.

Eventually had to sit on hold on the phone for 20min just for the guy to tell me they are still investigating.

It has been a month and no feedback.

They just keep responding to my mails giving my reference numbers. But no answers.

I am diabetic, so I am paying them a **** load of money and can not afford to buy my insulin cash as well.

Biggest mistake I ever made was signing up with this fund. I would definitely not recommend them!

Should they pull up their socks and pretend to start caring about customer service I would happily come back and revise my review.