MS
Michael S
1 reviews | Active since Mar 2012
08 Jun 2026, 10:36
Cant anymore
PLEASE PLEASE bonitas, for the love of medical, bring the old member zone and ap back, this new member zone is an abomination, I have no idea what benefits and savings i have left, and calling your call centre is just as useless as the consultants themselves dont even know. I am going to drop bonitas, this is really the last straw, from your decision to use maruselessrara pharmacy to your useless customer service, this transition has been an absolute *****up.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
08 Jun 2026, 11:32Hi Michael,
We sincerely apologise for the frustration you’ve experienced with the new member zone and accessing your benefit information. We understand how important it is to have clear and easy visibility of your benefits, and this is not the level of service we aim to provide.
Your feedback has been noted, and our team will engage with you directly to assist further.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you’ve experienced with the new member zone and accessing your benefit information. We understand how important it is to have clear and easy visibility of your benefits, and this is not the level of service we aim to provide.
Your feedback has been noted, and our team will engage with you directly to assist further.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply08 Jun 2026, 11:32
Official
Hi Michael,
We sincerely apologise for the frustration you’ve experienced with the new member zone and accessing your benefit information. We understand how important it is to have clear and easy visibility of your benefits, and this is not the level of service we aim to provide.
Your feedback has been noted, and our team will engage with you directly to assist further.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you’ve experienced with the new member zone and accessing your benefit information. We understand how important it is to have clear and easy visibility of your benefits, and this is not the level of service we aim to provide.
Your feedback has been noted, and our team will engage with you directly to assist further.
Kind regards,
Bonitas team
MS
Michael S's updateReviewer Update
08 Jun 2026, 11:33bla bla bla, same old replies but nothing gets fixed. Ive started looking at different medical aids already
MS
Michael S's update08 Jun 2026, 11:33
Reviewer Update
bla bla bla, same old replies but nothing gets fixed. Ive started looking at different medical aids already
Bonitas Medical Fund's replyOfficial
08 Jun 2026, 16:08Hi Michael,
Further to our previous response, our team has attempted to contact you using the details provided but has been unsuccessful.
Please share a suitable time for us to reach you should you still require assistance.
Kind regards,
Bonitas team
Further to our previous response, our team has attempted to contact you using the details provided but has been unsuccessful.
Please share a suitable time for us to reach you should you still require assistance.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply08 Jun 2026, 16:08
Official
Hi Michael,
Further to our previous response, our team has attempted to contact you using the details provided but has been unsuccessful.
Please share a suitable time for us to reach you should you still require assistance.
Kind regards,
Bonitas team
Further to our previous response, our team has attempted to contact you using the details provided but has been unsuccessful.
Please share a suitable time for us to reach you should you still require assistance.
Kind regards,
Bonitas team