CANNOT PROCESS CLAIMS CORRECTLY

I really don't know what to do with Bonitas honestly even Hello peter complaints dont bother them. My have a state pensioner being called by attorneys, harassing her for payment of which was not her fault, been struggling for months to get this resolved and chatted with team leader and Hello Peter person dealing with complaints same story and nobody gets the issue resolved. My mom was admitted 22 08 2018 at melomed I got authorisation and I sent follow up enquiries which i had to proof to BONCAP AND THEN THEY AGREED to pay the bill as my mom did indeed have an authorisation now the attorneys still hounding this poor state pensioner for R1975.29 FOR LEGAL FEES, WHY must my mom be burdened with this type of stress and it is not her fault she was admitted she obtained authorisation BONCAP did not process the account . Why is it the same story over and over - Today again i received PATHCARE letter Another simple claim BONCAP fail to process correctly for warfarin reading tariff 3*** dos:12/09/2020 21/08/2020 13/08/2020 Its the same thing month in month out .WHAT CAN I DO To make this stop