Cancer claims being ignored, hoping that I die first...

It is with great sadness and frustration that I make contact today. We have been members of Bonitas Medical Aid since their conception (and VaalMed before this). We have NEVER missed a payment and have not been ‘big consumers’ in terms of outrageous claims. We have also never had any issues with Bonitas up until now… I was recently diagnosed with stage 4 colo-****** cancer, which has metastasized to my lungs, liver, and prostate. Since this diagnosis, I have been fighting an uphill battle with Bonitas. I feel that in the time I have needed Bonitas the most, they have let me down. The current fight that I am fighting – which I would like resolution to is as follows: I flew to Australia in September to attend the birth of my granddaughter. During this time, I was also undertaking my first round of chemotherapy. Before flying, I contacted Bonitas to ensure that I would be covered for my chemo therapy which I would be continuing in Australia, and was assured that I would be covered to scheme rates of the authorised treatment. Had this not been the case, I would have postponed my trip. Upon my return, I submitted the claims that I had already paid for from my pocket. Claims were submitted on 08-09-22 and 20-10-22—no communication has been received from Bonitas apart from the initial acknowledgment that claims were received. After NUMEROUS phone calls to unhelpful call centre agents who do not seem to understand how to handle the international accounts, I have resubmitted the claims with additional information added to the invoices. I have also attached these to this email. I look forward to hearing from someone either than a call centre agent who will be able to assist me in getting these claims handled. It would be appreciated if this could occur as a matter of urgency and handled before I die.