Cancelling medical aid 'wont be processed'

Item: Bonitas Medical Fund
Rating: 1

I am on Bonitas for 10 years now, I am trying to join my Wife's medical aid. (also at Bonitas). I am told I need to cancel mine, "send letter stating you want to cancel". so I send the letter, 4 days later I call to see if its been processed and get told it wont be processed because it isn't on the 'official form'. I get told it will be emailled to me, still waiting. I think me and my wife should rather move to Discovery than bother with this useless admin department of Bonitas.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

06 Sept 2018, 13:33

Hello albert-vd-westhuizen,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply06 Sept 2018, 13:33

Official

Hello albert-vd-westhuizen,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

's updateReviewer Update

06 Sept 2018, 13:34

thank you for sorting it out. It is very unfortunate that one can not get reaction out of the customer care center and have to resolve to things like hellopeter just to get the basics done.

's update06 Sept 2018, 13:34

Reviewer Update

thank you for sorting it out. It is very unfortunate that one can not get reaction out of the customer care center and have to resolve to things like hellopeter just to get the basics done.