Cancelled Feb, Debit March/April still no refund

What a frustrating experience! Bonitas didn't cancel when I asked them to (I had confirmation that they had received my cancellation request) and subsequently put through 2 DDs. I followed up and one of their staff claimed it was all my fault as I didn't get an HR stamp (I've been self-employed for 18 months - they were advised when I changed schemes). 2 subsequent phonecalls led to two subsequent promises that a refund would be processed which would take 5-10 days and was only done on a Thursday (what complete ******* - they'll happily take your money any day of the week).<br> <br> Well 3 Thursdays have now come and gone and they still have my money. I sent in a formal complaint threatening to take them to the Consumer Protection Commissioner unless they paid me interest (as a matter of principal) and issued an formal apology. This got the file 13 treatment. <br> <br> If you have the misfortune of being forced to belong to a Bonitas Medical Scheme you have my sympathies. If you do leave them for heaven's cancel the direct debit immediately as there are clearly significant internal process or people problems and they are not to be trusted.