AB
Alicia B
1 reviews | Active since Jun 2015
15 Sept 2015, 11:30
CANCELLATION OF MEDICAL AID
REQUESTED CANCELLATION OF POLICY ON 6 JULY 2015<br> RECEIVED EMAIL CONFIRMING RECEIPT OF MY CANCELLATION EMAIL ON 6 JULY 2015 WITH REFERENCE 060715QD05WK.<br> RECEIVED EMAIL STATING THEY ARE ATTENDING TO MY EMAIL ON 8 JULY 2015.<br> THEY REP**** AND STATED THAT I MUST SEND THE MAIL TO [Email Removed]<br> I FORWARDED THE MAIL TO THIS EMAIL ADDRESS ON THAT SAME DAY, 8 JULY 2015.<br> <br> AS FAR AS I WAS CONCERNED THE POLICY WAS TERMINATED UNTIL I RECEIVED AN EMAIL FOR MY INCOME VERIFICATION. I ALSO WENT AND CHECKED MY BANK STATEMENTS AND SAW THAT THEY DID NOT CANCEL AS PER MY REQUEST, AND ARE STILL DEDUCTING THE MONTHLY CONTRIBUTION VIA DEBIT ORDER.<br> <br> <br>
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Replies (1)Bonitas Medical Fund's replyOfficial
16 Sept 2015, 10:24Hello User1989,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Bonitas Medical Fund's reply16 Sept 2015, 10:24
Official
Hello User1989,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
