Cancellation delay tactics

<p>After moving countries I have tried cancelling my Bonitas account before the end of the month in order to avoid additional charges in May. </p> <p> </p> <p>After receiving an email to state that it was being addressed I tried following up only to get a message saying the email address is temporarily out of order.</p> <p> </p> <p>I specifically requested that this be processed before the end of April 2017 but clearly they are delaying the process in order to charge me an additional month.</p> <p> </p> <p>I find this absolutely unprofessional and am extremely disappointed given my many many years of being with Bonitas. You would think we would be able to get something like this right given the fact that they can process new incoming payments and sign ups...yet when needing to lose a client, all of a sudden they can't assist!?</p> <p> </p> <p>If anyone knows how I can actually get this escalated and addressed I would much appreciate it.</p> <p> </p> <p>230417Q7WTBL - Cancel membership (see reference)</p>