BZ
Bob Z
1 reviews | Active since Jun 2018
14 Dec 2023, 21:37
Cancelation delayed
On 30 November I submitted a request to cancel my subscription, Bonnitas took over 3 days to acknowledge my instruction, only to tell me give 30 day notice including a form. By this time I had less than 30 days left to ensure cancelation is effected so that I can resume with a new provider from the 1st on January 2024. This is a huge inconvenience for me
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Bonitas Medical Fund's replyOfficial
14 Dec 2023, 22:56Hello Bob Z Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 Dec 2023, 22:56
Official
Hello Bob Z Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team