Cancel Bonitas

I think every time I use this medical aid I end up with more problems. On 8 June 2023, I was treated in hospital at the emergency room.At this time Bonitas was alreayd reviewing my other claims which they failed to pay on time.

The claims were paid, all of a sudden I receive a letter of demand from the hospital claiming that I owe them R1039. When I call Bonitas I am told that no the hospital was supposed to submit an authorisation and I am supposed to take it on with the hospital.

I contacted the hospital and they sent and email confirming that they submitted the authorisation and used the correct codes but my causualty benfit was depleted thats why the account was short paid. From my understanding my hospital benefit which is what is used for emergencies was not depleted at the time and its still not depleted.

When you call in they tell you no you have to let us know within 48hours that you were in hospital. While I am still recovering and sick, I am expected to do admin work when the claim is clear that its from a hospital.