Call Centre - placed on hold for 17 minutes - no resolution 4 months later

I find it ludicrous that I have to complain on HelloPeter every 2 months before I can get assistance from Bonitas.

I called your Contact Centre today from my cell number on record at 11:36 and the consultant assisted me for 3 minutes and I spent 17 minutes on hold. I eventually dropped the lined as she was disinterested, disengaged and not helpful from the beginning of the conversation.

I asked her why I have to pay an excess amount on my co-payment for my Doctor's consultation and she placed me on hold for over 11 minutes for "an answer". I then informed her that I have been receiving legal threatening emails from Life Vincent Pallotti because of an unsettled amount that should have been paid by Bonitas to the hospital. I explicitly indicated multiple times that I was unemployed and could not settle the amount. I was then put on hold for another 6 minutes.

It is incredibly frustrating that I had to drop the call because I was wasting my airtime with no resolution.

Bonitas needs to pay the hospital the outstanding amount. Bonitas also needs to inform me why I should pay the Doctor an additional amount in addition to my co-payment.